Terms and Conditions 

1. Agreeing to These Terms

These are the terms and conditions that apply to the use of the website at www.primeloan.com.au and the forms, tools, and information available on the website. By using our website, you agree to these terms and conditions. If you do not agree with them, you should not use the website. 

Our use of the personal information that you provide to us will be in accordance with Prime Loan’s Privacy Policy, which forms part of these terms and conditions and can be found on our website. 

When you engage in our services, you will be provided with a credit guide and other documents that will override these terms. 

In these terms, Prime Loan means Prime Loan Pty Ltd, and you mean the person visiting or using the website. 

2. Who We Are

We assist individuals, property investors, and business owners by presenting finance options available to them and facilitating the finance process. 

We do not represent or work for lenders. We have no role whatsoever in the assessment of an application for a loan or in the decision to approve or reject a loan. 

3. What Our Services Cover

We provide assistance with the application process for: 

• Home loans (owner-occupied)
• Investment home loans
• Construction home loans
• Commercial property and business loans
• Development loans
• Equipment and asset finance
• Business loans
• Working Capital (Lines of Credit and Overdrafts)
• Invoice financing

It is important to understand that the lenders on our panel change regularly. Therefore, the finance products offered through our service may also change frequently. Not all products offered through our service are appropriate or available to all clients. 

We may withdraw, amend, or add any product or service offered through our website at any time. 

4. Website Information

General information available on our website (website(https\://primeloan.com.au/) is not an invitation to apply for a loan or other finance and should not be construed as financial product advice. 

We don’t know your financial situation and can’t anticipate your financial goals. So, if something on our site may affect your financial situation, contact us or talk to a professional of your choice. For legal, tax, or accounting matters, speak to a professional in those areas. 

The details provided on our website might not always be accurate or current. We strive to correct any discrepancies; however, there may be occasions when the information is misleading or outdated, even if it appears to be correct to the user. 

5. Loan Repayment Calculator and Estimates

Our repayment calculator and other estimation tools may be used for planning. However, the tools do not represent a binding quote or offer by us and may be incorrect. 

When using the repayment calculator, keep in mind: 

• The tools do not constitute an offer from a lender for credit.
• The tools do not indicate the interest rates that a lender might apply.
• The tools do not reflect the fees and charges that a lender may impose.
• The tools do not account for variations in government and/or third-party charges.
• Actual repayments will be determined by the credit provided and the lender’s specific terms and conditions.
• The tools do not disclose the potential charges that a lender may apply.

You should not use the tools to represent repayments or other financial information. Tools do not take the place of reviewing a lender’s documentation. Tools do not provide all the information that a user needs to make an informed financial decision, and they do not represent the information that a user needs to understand his/her financial situation. 

6. No Guarantee of Approval

While we will try to improve your application as best as we can, the ultimate decision to grant your application will be made by the lender. Therefore, we cannot guarantee that your application will be approved. We also do not guarantee the interest rate, loan amount, or term of the loan. The lender reserves the right to request further information and alter the terms or withdraw the offer at its discretion. It can also take longer than expected to process your application. 

Historical data on our website, such as figures on the number of applications processed or the speed at which applications are processed, do not establish a basis on which it can be determined that your application will be processed in the same or a similar manner. 

7. Your Responsibilities

In order for us to help you, you have agreed to the following: 

• To provide us with accurate and complete information and inform us of any changes as soon as they occur.
• To obtain the consent of any person, including a co-borrower or guarantor, prior to disclosing that person’s information to us.
• To read all documentation prior to signing and to contact us if you have any questions regarding the documentation.
• To keep any access codes and/or passwords used in connection with your application confidential.
• To not use the website to engage in illegal activities or other activities that are prohibited by these Terms and Conditions.
• To consent to us obtaining information about you from other persons, as may be required from time to time in connection with the services we provide to you

Providing false or misleading information in connection with any loan application may be a criminal offence. False or misleading information may also result in us not providing you with the loan or may result in the cancellation of the loan. We may stop representing you and report the matter to the proper authorities if we believe the information provided by you is false. 

8. Fees and Commissions

It will cost you nothing to use the website and related calculators and enquiry forms. 

For the loans that we arrange for you, the lenders pay us a commission after your loan is finalized. Some lenders also pay us a trail commission for the life of the loan. These commissions do not increase the cost of your loan. 

We may charge you a fee for arranging some more complex loans, e.g., certain commercial and development loans. Before we arrange these loans for you and charge you a fee, we will tell you the amount of the fee and when the fee will be payable. 

Our remuneration may be through referral fees or commissions. We may also pay fees or commissions to people or organisations to introduce clients to us. Details on commissions and fees that may be received or paid, if any, by us will be outlined in the Credit Guide and/or other disclosure documents provided to you. 

Lenders may charge fees such as application, valuation, and ongoing fees, which are determined by the lender.  

9. Who Can Use Our Services

Our brokerage services are available to individuals who are at least 18 years old and can enter into a legally binding contract. We only serve residents of Australia. 

10. Acceptable Use of the Website

We expect users of the website to comply with laws that apply to them. 

Users should not impersonate any person when using the website. 

Users should not upload any item to the website if that item contains a computer virus or other programmes or code that might damage, interrupt, or limit the functioning of the website or the equipment of other users of the website. 

If you attempt to access any part of the website that is not open to you, we may report the activity to the relevant authorities. 

11. Intellectual Property

All materials on the website, including design, text, graphics, audio and video, and the selection and arrangement of all elements of the website, are property of Prime Loan or used by us with permission of the owner. 

You may view the website and print or download pages for your personal and non-commercial use. 

The Prime Loan logo and name are our property, and the other lender logos are the property of the respective lenders. 

12. Links to Other Sites

Our website contains links to various third-party sites, including lender platforms, application sites, government resources, and our social media pages. We provide these links for the convenience of users of this website. We do not control these sites and do not guarantee or assume responsibility for the accuracy or reliability of the information on them. The presence of a link on our site does not mean we endorse the site or the site’s owners. Other sites may contain different privacy policies and terms and conditions. 

13. Endorsements and Testimonials

Endorsements and customer ratings found on this site are indications of customer satisfaction and do not represent a guarantee of any kind. Your results may differ. 

The testimonials posted are reflective of customers’ honest opinions. We may remove customer reviews at our discretion. We allow customers to post reviews on our site and may use the reviews on our other marketing materials. 

Posting a review on our site may be deemed an endorsement of our services. 

14 Privacy Policy and Information

The information you provide through online forms and on our loan calculator is handled according to the Australian Privacy Principles, the Privacy Act 1988 (Cth) and our Privacy Policy. 

Our Privacy Policy sets out how you can access and amend your information and how you can obtain more information about how your information is handled. We recommend you read our Privacy Policy. 

15. Electronic Communications

It is our practice to send communications about loan applications and loans by email or SMS. We may also send documents and communications about your loans and other transactions electronically and require you to sign or accept documents electronically. 

We may contact you about your loan application by email or SMS. You need to be aware that you may need to check your email and SMS messages frequently. 

We may also send you promotional materials by email or SMS. You may withdraw your consent to the receipt of such materials or unsubscribe from such communications at any time. 

16. Website Availability

We are not liable for any loss or inconvenience you suffer as a result of our website being unavailable. 

We will not be liable for any losses you may suffer as a result of unauthorized changes to the content on our site. We cannot guarantee that the content on our site is accurate. 

17. Limitation OF Liability

Our liability will be restricted to the maximum extent permitted by law. 

In accordance with the law, and without limiting the following rights: 

We will not restrict our liability for a serious flaw in the Website in a manner which is prohibited by law. 

18. Indemnity

We assume that you understand that you agree to indemnify us for all claims, losses, and/or expenses (including attorneys’ fees) that we may suffer or incur as a result of your (or someone who uses your account) breach of these Terms and Conditions. This indemnification will apply where we suffer loss as a result of your (or someone who uses your account) providing false, misleading or incomplete information to us, or where we suffer loss as a result of (your) (someone using your account) using the Website to commit a crime. 

This indemnity will not apply to us suffering loss as a result of our negligence or other unlawful act or omission. 

19. Complaints

We appreciate your feedback. Tell us what you think. We can improve our services based on your suggestions. Your comments may also help resolve any concerns you may have. 

Email us at info@primeloan.com.au or write to us at the address provided in paragraph 24. Your communication should include your name and contact information. 

We will contact you within 30 days to provide our response. If this is not possible, we will provide you with the reason for the delay and the expected time within which we will provide you with our response. 

If we are unable to resolve your concerns, you may contact the Australian Financial Complaints Authority (AFCA) for an independent binding review of your concerns at no cost to you. 

• AFCA website: www.afca.org.au
• AFCA Email: info@afca.org.au
• AFCA phone: 1800 931 678
• AFCA mail: GPO Box 3, Melbourne VIC 3001

For concerns relating to the privacy of your personal information, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au. 

You may receive no help from the AFCA or the Commissioner’s office if you do not follow up on your complaint in an appropriate and timely manner. 

20. Amendment of Our Terms and Conditions

We amend our terms and conditions from time to time. We update the effective date of the terms displayed on this website to reflect the latest version. 

We suggest that you check these terms and conditions from time to time to find out the terms upon which we make our services available to you. 

21. Temporary or Permanent Restraint on Use of Services

If we have reasons to believe that you have breached any of the terms and conditions, or that the information which you have provided to us is untrue, or that you have used our services in a manner which could potentially be harmful to us, our other clients or other users of the website, we may temporarily or permanently restrict your access to the website and take appropriate legal action against you. We will notify you of the reason for restricting your access, where it is practical for us to do so. 

The Terms and Conditions of this website will continue to apply to you even after you have ceased to be our client. For example, these terms and conditions set out our rights and liabilities, and your rights and liabilities to us and to each other. 

22. Applicable Law

These terms will be construed and enforced in accordance with the laws of the State of Victoria, Australia, and the Parties hereby submit to the non-exclusive jurisdiction of the Courts of the State of Victoria. 

23. Miscellaneous

Severability. The invalidity or unenforceability of any provision of these terms will not affect the validity or enforceability of the remaining provisions. 

No Waiver. Any failure or delay by a Party in exercising any right or remedy under these terms will not constitute a waiver of that right or remedy. 

• Assignment. We may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these terms and conditions without giving you notice. You may only assign this agreement if we give you our written consent.
• Entire Agreement. The terms and conditions, our privacy policy, and any additional terms and conditions that we provide to you for a particular service are deemed to be the entire legal agreement between you and us for the use of our website.

24. Contact Us

For clarification regarding our terms and conditions, please contact us. 

We look forward to doing business with you.